Bristan Ltd

These guys are completely useless at providing the correct replacement parts for their products. Their product knowledge is appalling. I will avoid this company and its products. AVOID AVOID AVOID
Nov 27th, 2022

Wrong customer support advice that can be very costly We received the wrong advice on the replacement part and spent over 280 on the plumber and around 50 on the spare part. Our shower mixer tap is still broken, apparently it has two (2) separate issues, one part cannot be replaced by Bristan. We concluded that it would be much more price efficient not to use a Bristan replacement parts and receiving wrong advice by their customer support service and go for more established brands and customer service that is reliable and provide correct information when it comes to their own spare parts. We have been very disappointed with the manufacturer Bristan not taking ownership and responsibility of sharing incorrect information of replacement spare part. We incurrent over 280 of plumber costs which Bristan was not willing to negotiate at all. You are not helping the customer with a solution.
Sep 28th, 2022

Very good informative days training ,even lunch was very
Aug 16th, 2022

The worst customer service I've ever experienced. Never want to honor manufacturers guarantees.
Apr 22nd, 2022

Contacted Bristan today at about 10AM. After providing them with proof of warranty, all sorted. Now 12:30pm and replacement part is on it's way. Fantastic service.
Apr 3rd, 2022