Barclays Bank

Very slow over an hour to be seen by someone at the counter after being told I had to go there to sort out the issue I had. To then be told no I had to wait to see their colleague in an office as the counter wasnt helping with this issue . over 70 minutes to just get this issue sorted out and all my parking wasted . looking to take my banking else where so disappointed.
Mar 11th, 2023

The lady and gentleman in the branch provided an all round first class service.
Feb 17th, 2023

My wife visited here today what a joke!!! After waiting in the que for the cashier to pay a bill told she had to use the machine which had an even longer que. She had served the customer in front of her but was told thats because he was unable to use the machine. Well how does she know my wife can? people do have hidden disabilities. She then went on to turn the other customers in the que away whilst she sat there bone idol. What a joke for customer service and i found her very rude. Will consider using other branches in future.
Jan 26th, 2023

Family use this bank location in Dorchester and the staff is so rude its a unbelievable behaviour. My family member being turned away today by staff as he wasn't business owner or business client and told that he had to do what he wanted online. He doesn't have Internet access but the staff refused to assist and threaten to call the police if he didn't leave immediately. All I wanted to do was deposit money into his account and ask for a check to be written for him and this is what he gets for his trouble. He had to wait for a while to see the cashier and this behaviour is the level of service he recieves. I'm now helping him switch and place a formal complaint due to the lack of respect and level of service or lack of it towards customers.
Jan 12th, 2023

My wife is a customer of Barclays Dorchester branch, or I should say WAS, she visited the branch today to pay in a cheque , the on duty cahier ? refused to serve her informing her she HAD to use the self serve pay in machine, whatever happend to customer service & manners, The banks aim is obviously to close & go on-line, and when they very shortly do, They will say it's what the customers want !! What the rude cashier wants to hope, when looking for her next job, that a previous insulted customer of hers is not on the interviewing board. PS. I am proud to inform you all, my wife closed the account on the spot & Withdrew all the money
Jan 12th, 2023