PORCELANOSA Doncaster

Spoke to Nina at Doncaster branch. Very condescending and rude. Would not recommend - such a shame.
Mar 26th, 2023

Mar 17th, 2023

We visited Porcelanosa Doncaster to browse bathrooms last year. We were given time and expert knowledge by Liam Bradley from the offset. As our bathroom planning progressed Liam made sure we were happy with the products and layout and was clear about timescales and costs. Nothing was too much trouble for him inc a home visit. We definitely felt he made the whole process easy for us and a pleasure. The end results are amazing. I wouldnt hesitate to go back to Porcelanosa for the fantastic experience and help, and for the beautiful products that they use.
Mar 5th, 2023

My experience from booking an appointment to visiting the Doncaster store has been brilliant. Liam Bradley made me feel welcome, talked me through the designs, the quality and my requirements. Very knowledgeable, extremely pleasant, nothing too much trouble. My order has now been placed and I look forward to it being installed. Christine. Pocklington
Feb 5th, 2023

I have waited a few months before writing this. What I would say to any prospective customers, there is a reason why a high end retailer only gets 4.1 out of 5. You cannot knock the product, but the customer service is the absolute worst. The area manager (Daniel Conde) wouldn't even speak to me, I was trying for several months and now I write this. My order was short of tile edging and was quite specific, I was told that if I wanted the shortfall I could go to Edinburgh to collect myself as Porcelenosa would not pay for delivery as the product could break in transit! The designer ordered too many tiles, they offered to take them back with a 25% admin fee. I was intending to spend at least another 15k on two small bathrooms but that didn't seem to make a difference to Daniel with comments such as "it's not about follow up business". If I was reading this review I would find it difficult to believe, but believe me, purchase at your own risk and read the other reviews.
Dec 9th, 2022