Hales Home Care

Dreadful ! The woman who came to do the home assessment seemed efficient and we arranged 2 visits a week to support my elderly dad whod been through a bad patch. It was set to start the first week he was on his own after I had to leave for work, so they knew how important it was but the first visit and no one turned up. I called and they said theyd have to speak to the woman who did the home visit because she hadnt told them anything about it, and well call you back. They didnt call back so I called again and was told well have to call a manager and get back to youagain, they didnt call back. By this time it was too late to arrange anything else so my poor dad was left with no support all week. Reading other reviews it does seem like their are internal communication problems, but also I experienced a total lack of empathy or responsibility towards patient care. I just got the impression that they didnt care at all for my dad or for my stress. I dont know how they got the Good Rating from the CQC
Mar 11th, 2023

No communication between office and workers. Staff so stretched they do not have time to make sure clients eat and drink properly. Leave it until the last minute to tell us that our relative needs tablets, food etc. Service was better with danum Feel sorry for the staff on the ground
Jan 3rd, 2023

Spent almost 3 years with Hales. In that time I never truly felt appreciated or supported.
Aug 30th, 2021

Only had then in once. Didn't do what asked. Didn't tskyymy mum to toilet. Now everything iscwet in spite of pads. Useless. Day 2 . Already the second time no one has arrived to get mum up and dressed until mid morning. It's now 10.40, still no-one here. I don't live with her but she's unsafe to leave with this level of care.
Apr 2nd, 2021

Mar 21st, 2021