Pandr - Dancewear, Garment Printing & Accessories

Sep 11th, 2022

Poor after sales care from @Pandr_online. I ordered a pair of boys shorts which, when they arrived, looked nothing like the image advertised on its website. The shape & fabric bear no resemblance to the image at all!!! Yet Pandr refuses to acknowledge this and instead makes the excuse that the image is only a guide. As customers purchasing online we have to be able to rely on the accuracy of the advertised image which is what I did. In these difficult economic times, thats money down the drain as the shorts are not useable and Pandr will not take them back or provide a refund even though they are at fault in putting a misleading image on its site. I do not recommend this shop if you are intending to order online. Think twice and beware! 2. Pandrs reply is not good enough, is a fob off & still leaves me out of pocket. Nowhere on its website is there anything to advise customers that the items appearing on its site is only to be used as a guide. On a legal note, the Consumer Rights Act provides that items must be as described or shown. The shorts do not match the image shown when I placed my order. In addition to this, the Consumer Contracts Regulations provides that items purchased without seeing them in person must be delivered within 30 days of the order date failing which the consumer has the right to cancel for a full refund. I placed this order on 18 May 2022 and received the item after 57 days! - a clear breach of the terms of the contract. In both circumstances I have the right to cancel the order for a full refund which I have done yet Pandr chooses to flagrantly disregard this, the law, retain my money & provide meaningless platitudes. I repeat - beware out there.
Sep 3rd, 2022

Jan 11th, 2022

Oct 31st, 2021

Very helpful and patient throughout our visit for pointe shoes. We are definitely returning for my daughters next dance shoes.
Oct 2nd, 2021