Scratch&Patch

Avoid. My cat had to be put down at the beginning of March, I put in a claim straight away for her euthanasia, was told it would be actioned within 10 days. I'm still waiting for the payment and none of my emails are being responded to. I also keep getting marketing emails asking how my cat is which is highly insensitive.
Apr 23rd, 2023

6 weeks later and claim still not processed. Take a fortnight to reply to any communications, then a further fortnight to reply again.
Feb 20th, 2023

Monthly direct debit went from 35 to 119 because of a claim. So unaffordable I had to go elsewhere and now my dog has an uncovered pre existing condition according to other insurance agencies. They made it so expensive that I had to leave. I just have to hope that nothing happens to my baby boy that won't be covered. Devastating
Nov 15th, 2022

Paid bare minimum and charged a full year's premium after my prized Bengal was sadly ran over, also had to pay for her dental work. So they pretty much paid out what I have paid them over the years. DO NOT USE
Nov 10th, 2022

Our sausage dog suddenly became paralysed in his back legs and ended up in a specialist animal hospital for a week and is now starting his recovery journey with physio. Scratch and Patch have been faultless. No queues on the phone lines and speedy pay outs. Superb service & friendly staff
Jul 8th, 2022