Bentley Surgery

New patient already off to a bad start. From the rude obnoxious attitudes of the male doctors that dont care about anything you say or pay attention, to the rude passive-aggressive receptionists. Visited three times and had a bug a few days after three times. Terrible cleanliness here. Red flag. When hand sanitiser near the entrance is empty for weeks and theres a waiting area full of coughers that hence forth and cough all over everywhere then touch the door, if youre not poorly when you visit you will be after it. Stay clear! Also if youve a pram dont forget the stairs!
Apr 23rd, 2023

I had to leave this review because the service and attitude of both the reception staff and their nurse was terrible. Im disabled and have a manual wheelchair. I must say tat if youve got a manual self propelled wheel chair dont even go there. I had an appointment and couldnt get up the ramp by myself I tried to ring and the queue on the line was massive. This then had a knock on effect. In the end an old man walking by seen me stressing and pushed me up the steep ramp. I then couldnt reach the check in machine and I struggled opening the 2nd door. I went to the reception and they didnt even acknowledge I was there. When someone noticed they said youre late! I said had you helped I would have been on time to which she said Ive booked you in. It now gets worse. I needed to get a blood test and get weighed and measured to to enable me to fill in the form for a different wheelchair. The nurse said whats the test for and I told her she replied Im not doing that now because you were late. She did however take the blood and I got half of what Id asked for I told her I needed to get weighed and measured for the form which was important and she said I dont do that and I was rather upset and left. So back to reception nobody noticed I was there they were too busy talking about their personal lives. the next appointment is in a month. Which was far too long but I had no choice but to accept and the reply when I for a sooner one was. We dont have one and reminded me its my own fault I was late. I ended up getting upset and left No help was offered to me to get out of the building. I must say that I was spoken down to and make me feel inferior. If they had answered the phone or checked the security camera they would have seen I couldnt get up the ramp. I had another appointment and it was upstairs which I couldnt get up there and resulted in a rebook. The building in reality isnt an accessible one and wants removing from their website
Mar 14th, 2023

My experiences with the receptionists, doctors and nurses at this practice are always excellent. They can't do enough for you, I always feel anxious going to any appointment but they always make me feel at ease and comfortable. They always treat you with respect and yes the appointment times can be late if they are busy and sometimes it can take a bit of time to get through on the phone but it's not a big deal they can't help it if they're busy.
Mar 6th, 2023

I feel I need to leave this review the service I received was excellent I arranged for an phone consultation the lady was amazing I think her name was Elizabeth Mcbride shes a credit to the surgery the doctor contacted me as was arranged Thank you so much Clive
Jan 12th, 2023

Rang me to rearrange my appointment at 10 missed call rang straight back and busy was ringing from then then finally got through at 12 been in que for 1hr and half at position 2
Sep 20th, 2022