EcoFootprint Limited

We had a 6.6 solar array and 10k battery store. From Ecofootprint. The process started well but once underway the problems started. The wrong equipment was delivered, then install and commissioning problems the system was not working correctly. Now we come to the final paperwork to complete the order. Email and telephone conversation still we are without. 4 months on. Come on eco. Get the little jobs sorted and save the Big headaches
Mar 4th, 2023

Felt pressured by pushy salesman to pay 175 for EPC when all I asked for was a quote. Cancelled within a few hours, no EPC carried out and still awaiting my refund
Jan 22nd, 2023

Paid 14000 for an Air Source Heat Pump system to be fitted in March. left me with no heating at all for a week until they sorted it. Now the temperature has dropped to -0.5 degrees outside and the system is unable to heat my house above 17'c to 18'c. Asked for help several times over the last 4 days and got nothing, because there is only ONE person in the whole company that knows how to check the settings and he's too busy dealing with NEW customers to call me back. AVOID!
Dec 8th, 2022

Wonderful company to deal with! Great expertise & knowledge about their products! Excellent customer service
Jul 1st, 2022

An honest review... Mark is a good sales man who wasn't pushy; priced it up over the phone using Google - so much quicker; answered any question I had even if research was needed; price match was honoured. He also helped afters sales when I had issues. The products we received seem to be quality although we were worried when we ordered different ones. Turns out the system we got is better and suits us especially as we got a larger inverter so we could add extra panels. Negatives - many new staff, so some incorrect information given. E.g telling me I didn't need a smart meter from the installer - I did - many new office staff who are polite and trying hard, but really need training so they can answer questions. - I've spent hours and hours after the installation chasing for the MCS, DNO and applying for the correct tarrif. - I didn't find out until 3 weeks after installation that I needed two tariffs - an export and an import- I thought Agile did both - One member of staff is working from home with kids. I'm supportive of working mum's if they do their job well. But, she lied, made errors and caused lots of delays. There was a reason for some of the delays which I eventually found out talking to Richard from heat pumps. I wish she'd been honest! The company hasn't trained anyone else up to do her role. They need to! I ended up calling MCS and Northern Powergrid myself to sort things out myself. By doing this, I discovered the lies and definitely helped push things along. MCS were really helpful and professional. Northern Powergrid were prompt and went out if their way to keep me informed, not to mention contacting Ecofootprint themselves. This was really stressful and time consuming. - Richard MD is elusive and never seems to be available. Also promised to call, but didn't! Over all, we are pleased with what we have, but think the process could have been less stressful. Would I recommend them - actually, I have because we have got quality products installed well, at a great price. I've just made friends and family aware of the pit falls to save time and stress. This company has the potential to be great, they just need to upskill more staff and iron out a few issues. One last thing - they need to remove the scaffolding. We still have ours up a month after installation!
Oct 30th, 2022