8point8 Group

We purchased a 8 camera cctv system from these people for our business premises and it took them almost 4 months to complete the job. They turned up when they felt like it, they didn't call us before coming as I'd requested several times. They took a facia board off the front of our shop and then denied it was ever there in the first place. They'd actually misplaced it and then we found the board that they'd removed and so eventually sent someone back to fit it. They sent invoices when the job was half way through. Then 30 days after the date of that invoice when the job was still incomplete they sent us warning letters and e-mails about them being overdue. I had a conversation with one of the owners about the situation and he asked me for a part payment for the work completed to date after I'd explaining the situation. I told them they would be paid once I was satisfied with the job. I met with a technician for 30 minutes one morning to go through in detail where I wanted a camera locating only to find that he'd turned up a week later, again unannounced, and fitted it in a different place. They are an absolute joke. We did business with them because they have quite an impressive list of large companies they have as customers. That says it all really. Doing big business clearly doesn't come under the same level of scrutiny as doing business with small companies. The level of customer care is none existent.They do not give a monkeys. A very wealthy company with growth to suggest they are very good at what they do. Well, the quality of the fitting was just about the only thing they got right, as for managing the team, communicating with the customers and listening to them, being organised and addressing any concerns, you can forget it. If you're spending a lot of money on cctv, these are NOT the people to do business with. You have been warned!!
Nov 18th, 2019

Educate your drivers and ask them to not park the van of the company (GL69 GBY) in front of the houses of the neighbors who also have cars and want to park when they return from work or have people with disabilities and need to be easily transported to the hospital! Thank you!
Aug 10th, 2019

Feb 21st, 2018

Feb 12th, 2018

To the driver of GJ17YRA who over took me on the inside of small roundabout on A616 last night nearly causing a crash do all your drivers undertake hgv on roundabouts this driver also gave the finger like it was my fault are all your drivers like this have reported you to my company who will contact your company keep dangerous drivers of the road
Oct 5th, 2017