Reflect Detailing

Very poor customer service. I have made multiple attempts to call and book an appointment. No answer. On two occasions, I did receive a message ''I can't talk right now''. I do understand that nobody can predict their availability to pick up the phone while working. However, I can't thinks of a reason why a business owner would not return a call of a new customer. I tried another way of communication too. I have sent a very polite message where I was asking only for a convenient time to call for an appointment. Surprisingly or not.....No answer. UPDATE following owner's reply (please see below): I was visiting your own website only and there were not any Updates/News/Announcements there at the time. If you made the effort to send a reply message, you could have said ''I am on holiday'' Finally, my review is not about something that happened this week. May I ask you when you were on holiday? Since I made multiple attempts to contact you (not in a single day), I doubt that you were on holiday all this time. Please feel free to prove me wrong (I can provide you with my phone call records on request).
Mar 12th, 2023

Feb 2nd, 2023

Appalling service. 3 times we booked, 3 times a no show. First was due to weather - fair enough. Second, no show, no contact. Left waiting in for no reason. He Got in touch some time later to explain was dealing with difficult personal issue, fair enough. Third time, no show, no explanation. Did not respond to email, text or call. Was left waiting in again for no reason. Just ghosted us. As if our time and our lives were not important. Update: Al finally got in touch with me - not to apologise for the no showto ask me to remove this negative (and I might add accurate and non offensive) review! Whilst I have sympathy with his personal circumstances I find it very telling that he did not have the common courtesy to tell us he wasnt coming, and did not respond to any of our attempts to contact him on the day. But he did find time to get in touch to ask me to remove my review.
Oct 8th, 2022

I had my Peugeot 208 paintwork washed, clay barred, polished and ceramic coated. The interior was vacuumed and the surfaces dressed by Allan. The Elixir Red paintwork looks stunning. Allan was great to deal with and takes great pride in his work. He also offered me some tips on how to look after the paintwork going forward. I'd have no hesitation recommending him to others and will get him to come back again in the future. Services: Polishing, Clay bar treatment, Auto detailing, Car waxing, Auto interior vacuuming
Aug 27th, 2022

Services: Polishing, Clay bar treatment, Auto interior vacuuming
Jul 26th, 2022