Close Brothers Motor Finance

Avoid .. disappointing customer service and support I purchased a car from a Kia franchise using close brothers motor finance 24mths ago big mistake .. after 17mths I had an issue with the car ,weeks spent in the garage for repair and then broke down again now doesn't start.. contacted Close brothers via online portal twice ... 4/5 weeks for any response told to call (actually got through) they wanted me to provide evidence that the car was faulty on purchase ?? gave me an email address to send photo's of my vehicle to collections department if I wanted to go down that route. Emailed photo's to collections no reply but complaint was closed after a couple of weeks as I had not provided any evidence of fault .. sent invoices for the repairs from the garage to the complaint handlers email address heard nothing .... I then decided to write a letter to the head office regarding this matter asking for help again no reply !!! I again recently contacted them through the online portal as I am coming to the half way point of my finance and unable to keep paying for a car sat on my drive not working and want to know my termination rights as I would like to return the vehicle with no adverse affect on my credit rating or further expense for repairs due to amount already spent!!! and 2 weeks later still no reply ! I just want help to get this sorted now as this has been ongoing for months now!!!
Apr 30th, 2023

Shockingly bad. Complaints wont call you back and never answers the phone. Had an ongoing dispute for almost 6 months. They have no desire to get my complaint sorted out.
Apr 14th, 2023

Easy, swift finance
Apr 12th, 2023

Payed off my finance on my car early. They sent a letter the following week stating they no longer have financial Interest in the car. Had no issues with them to be honest.
Apr 8th, 2023

Great finance company, Would recommend
Mar 30th, 2023