Brick Slips

DO NOT USE! AMATUERS! DO NOT USE! The courier company Brick Slips uses didn't know how to get to my property. He called me and I recommended he search for a street (which is off mine) as it's a new build. The driver was very frustrated and was lost. As I'm new to the area, I couldn't help anymore than what I said and a text with the road name to search for. I'm not sure that I was even expected to as the recipient of the goods. This ought to have been planned by the courier. The driver eventually arrived. He left the pallet on the driveway and rang the doorbell. He was incredibly rude and unhelpful. Brick Slip maintain that the courier will only deliver kerbside. But were fine with the driver entering my garage to collect an advice note without consent. He could have stolen my goods. I complained to Brick Slips who merely copied me into an email with the courier company. It said the driver wasn't one they usually use and felt there was a mis-communication. No apology from the courier in its email. I asked Catherine how Brick Slips deal with complaints and its investigation. Catherine said that was it and apologised. Brick Slips do not have a complaints process so be aware and do not use if possible. There are lots of other companies out there. In light of the service it didn't provide, I asked to return the items. It said it would charge me for doing this. They trap you when they've treated you unfairly and unreasonably. Really poor service, Brick Slips do not care about its customers, and no complaints process so nowhere to go. I work in complaints so fully aware of firms should deal with its customers. This firm doesn't even deserve one star as it doesn't care about its customers. My final words - DO NOT USE!!!
Oct 11th, 2021

Amazing company, very accommodating, Carl opened up for me on his day off so I could pick them up! Highly recommended and the quality of the product is spot on!!!
Feb 2nd, 2023

Delivery on time. All goods in perfect condition and as ordered. Very nice and professional service. Advice and help in every matter. Very affordable prices and very good quality products. I highly recommend.
Jun 25th, 2022

45 delivery for ONE box of 30 tiles... jog on
Apr 7th, 2022

Absolutely shocking company. I called to ask about delivery before placing the order and was told it would be no less than 10 working days and that I would be notified by phone the day before to arrange a delivery slot. Items were delivered 5 working days later without notification, forcing me to leave what I was doing and rush home and ensure the delivery was not stolen off the driveway. After ringing customer services they acknowledged the error but refused a delivery refund. Avoid!!!
Mar 22nd, 2022