Lloyds Bank

Went to open an account for my husband who isn't well. We were 15 mins late arriving, as we hadn't taken into account parking difficulties. The lady we were due to see had moved on to her next appointment but kindly arranged to see us after. We went for a coffee and returned to the bank. A downstairs room had been arranged as my husband couldn't manage the stairs. Everything was explained very clearly to us and the account was opened successfully, with clear instructions on what was to happen next. I would recommend this bank to anyone They dealt with my husbands illness in a kind and considerate manner without being condescending An easy 5 stars for this appointment
Dec 13th, 2022

I had some questions regarding my credit card I went to the branch and the lady inside told me that "we are not dealing with credit cards and that I have to ring the number from the Lloyds app to get more informations." It's not the lady's fault it's just the Lloyds way of sorting problems out.
Dec 2nd, 2022

Sep 19th, 2022

Went to this branch to submit my documents for account opening. Had to wait 40mins to be entertained and ended up not able to open one because the proof of adress that I had was not enough. Need to improve their customer service. Should not let anyone inside their bank to wait almost an hour. Really disappointed.
Aug 7th, 2022

Nov 13th, 2021