Orro Bikes

I recently bought a Terra C frameset in large. I first have dealings with Adam over email who was a great help and replied to my questions very quickly and efficiently, finding the exact frame that I wanted. The next day I phoned up to complete the order. I spoke to a different person on the phone (afraid I cant remember his name) but again he was extremely helpful and patient, answering any questions and helped me add some additional items to the order that I needed. The postage was incredibly quick and the item was very well packed. All in all, I am very impressed with the whole experience with dealing with Orro. Plus, the bike is fantastic as well.
Mar 5th, 2023

I've had my Venturi STC Di2 now for just under a year and can't praise it enough! Fantastic machine, light, fast, and it looks damn nice as well! Took a while to arrive because of Covid but was well worth the wait and a big thanks to Andy at Orro for helping work with the shop I was getting it from to get it to me quicker than we thought in the end . I'm now looking at getting an Orro Gold as well, as I'm that impressed with my Venturi it might be time to replace my old Roubaix.
May 1st, 2023

I have to add my review to the pile of reports of dreadful customer service. It's so strange... such an obvious thing to get right! The initial problem was that they fitted the wrong sized bars... so I emailed, i called, weeks and weeks etc. When called they said there was a stock shortage... they are bars, they are available for 30 quid on wiggle.. eventually they stopped replying and i just got some different bars myself. Next up is the mech hanger.. Do they even have spares for the Terra S? Who knows.
Apr 15th, 2023

A few weeks after finishing my orro terra c build. I'm just loving this bike. Comfortable, quick and the distinct yet subtle chalk colour way and its South Downs pedigree. Good looking upgrade that's picking up some kind compliments on the club rides. Keep up the good work
Mar 28th, 2023

I live in the USA and ordered some Orro socks from the UK, and while the socks are great and a very competitive price I cannot recommend Orro to anyone living out of the UK based on my experience with the company. Although Orros site does say that shipping outside the UK may take up to four weeks for delivery so one should not be surprised by this, the fact that my package of a couple dozen socks that weighs about 1kg/2.2lbs costs $25 to ship and yet still takes that many weeks is frankly absurd. I have purchased much larger and heavier bike items from the UK that had free shipping and arrived in about a week from Wiggle, a company I highly recommend. On top of the very long shipping I has to ask Orro three separate times to provide me with a tracking number. It took them over two weeks to actually provide me with one, while claiming that they had solved my ticket thinking they provided me with a tracking number when in fact they hadnt. So between the slow expensive shipping, and the very bad customer service I would steer clear if you are not in the UK. Hopefully their service in the UK is better, I know they advertise fast and free shipping for the UK.
Mar 16th, 2023