First Home Improvements (England) Limited

Wanted 150 to transfer a 10 year warranty that had 18 months left had a problem with a roller keep on bifold doors from them, it cost me 3.81 for the part and I paid a local windows specialist to source the part and fit it, all in all 23.81 and they wanted 150 to change a name on a warranty already bought by previous homeowners for a job costing less than 25 jog on
Oct 22nd, 2022

Dreadful customer service by the managing director. I have written two letters and left a phone message about the company not honouring a warranty on their work. He hasnt had the decent courtesy to reply in any form. How can you trust a company that offers a warranty on their work and refuses to accept their responsibility. I WOULD NOT RECOMMEND THIS COMPANY . I will not give up, even if I have to go to the small claims court. How can a company put their reputation in the bin for less than 100 , Beggars belief.
May 23rd, 2022

A very professional job was completed by the crew of Micheal,Andy and nick.and would recommend them and first home improvements again
Sep 17th, 2021

How on earth this organisation is still in business defies me !! Absolutely no after sales care having spent thousands of pounds with them. Yet another service call to correct faults has not arrived. Had to get lawyers involved to get them to leave my property due to terrible quality of work. Site manager actually suggested that there was no point in them doing it again because if they couldn't get it right first time, they probably wouldn't get it any better second time. AVOID AT ALL COSTS !!!!!!
Jul 30th, 2021

Has to be the worst company I've ever had the misfortune of dealing with. they never accept liability for their inferior products. They supplied and fitted two sets of French/Patio doors in 2020 which I had nothing but problems with, condensation, mould, draughty and ill fitting. After 6 months of giving me the runaround took my complaint to the Ombudsman who decided that First Home Improvements were in breach of contract. The full amount of money was refunded to me from my credit card company. I got Ipswich Trade frames who were superb. the quality, finish were fantastic and were so much cheaper. I would never use FHI again as their products are cheap and nasty at highly inflated prices. Save yourself a lot of stress and hassle and use a reputable company like Ipswich Trade Frames.
May 26th, 2021