Westex Flooring

Abrupt rude customer service poor knowledge and shorty attitude doesnt encourage consumers to buy Westex, and seeing so many bad reviews may be you should become more customer centric to stop driving potential customers away
Mar 29th, 2023

I own a flooring business, and westex is not worth the premium price for standard quality carpet, I bought carpet from them for our own house and it had a fault and they refused to inspect
Feb 26th, 2023

Carpet is of variable quality from one batch to another & customer service very poor . We purchased a very expensive Westexe carpet from Carpetright & very soon after had a coffee spillage which we tried to clean up using water & washing up liquid only . Proved impossible to clean & left bad marks . This carpet was supposed to be Scotchgard protected & repel spills .I don't beleive this was ever done . Westexe were totally in denial that their product was at fault & had the nerve to suggest I had used bleach to clean ! I then had to purchase a remnant piece of the same colour Westexe carpet on line & have it bound to make an overcarpet to cover the stains. This overcarpet has now been down for 2 yrs & has received similar spillages to the first , but been completely resistant & still looks good as new . One could hardly credit they came from the same maker . I could not recommend Westexe carpets as a reliable buy in view of our very expensive experience & the atrocious customer service from Westexe .
Feb 4th, 2023

I have not been happy with my Westex carpets. Within 18 months they have faded in areas and although the company said this was due to local factors, they did not rule out water. They were in a bathroom and shower room and I was not told that these carpets must not come into contact with water. Beware! Customer service was unsatisfactory and unhelpful too.
Dec 21st, 2022

47 sq meter carpet worn in 6 months
Jul 3rd, 2022