Rowlands Pharmacy Thornhill

This pharmacy as gone down in my view they are slow dont always have your prescription spend more time telling the tale in back just rubbish.
Jun 20th, 2022

Extremely slow. Appear disorganised. To read the notice allowing only two in the store you had to go in the store, it was out of sight of the entrance!! At 12.45 a queue had built up outside, because of the slowness, but at least one member of staff wanted to lock the doors ready for lunch at 1.00pm. Not a good experience but I can't remember when it ever has been in recent years.
Jan 26th, 2022

Shockingly poor Pharmacy. My partner received a prescription from here which was already open and partially used!! And close between 1 and 2pm!!, potentially the only time some people have to pick up their prescriptions, ie their lunch hour. Surely the Pharmacy need to address this by staggering their own staff's lunch breaks? My partner had the sense to change pharmacies to the best one in the area, ie Brewery Lane Pharmacy whose staff are so helpful, and go over and beyond in order to assist their customers. I was so lucky to come across the Brewery Lane Pharmacy just after moving here 6 years ago, and they are so helpful and courteous to their customers, I even registered with the Brewery Lane GP Practice as one of the GPs there is related to the Head Pharmacist in Brewery Lane Phamacy. Rowlands Pharmacy could learn A LOT from the Brewery Lane Pharmacy if they want to improve their Customer Service.
Nov 15th, 2021

I've been coming to this pharmacy for over 2yrs now for over 1 months of that I picked up my weekly script each week but 85% of the time there was a situation, from them loosing my script to not being able to get my script due to them not being able to get the shutter up . Their actions have caused me multiple various issues with my prescription. If you try speak to most of the staff you get treated appallingly. I've often been ignored and served after 4/5 customers who came in after me with no offer of any sort of apology. It's cos I'm in ill health tht I've got to use this pharmacy
Oct 24th, 2021

absolutely useless place,no stars they dont carev at all!
Oct 15th, 2021