Locala Sexual Heallth

What a disappointing experience. When I first called the receptionist didn't even know what the condition I mentioned was and thought it didn't exist. Was told to call so one of the nurses could chat to me even though no appointments would be promised and I had explained this is serious and my gp said I first need to go to a clinic if I want to get treated for a condition I've had for a year now. Absolutely useless. I can't have a same day appointment when I work full time. Still, I called as advised only for the automatic voice to keep repeating the options for several minutes even though I had pressed the number to be redirected. Frustrating to say the least.
Apr 25th, 2023

They dont answer the phone and the one time they did for me months ago they said they dont allow booking appointments to remove implants, how are we supposed to access services? Shocking.
Mar 6th, 2023

A really good service. They had a cancellation so got an appt the same day. The appt it self was clear, informative and didnt feel rushed. The Dr was kind and very thorough too. All the staff were so polite - receptionist, hca and dr. They put you at ease and are really professional. A really well run service.
Dec 31st, 2022

Just had appointment few days ago with LOCALA Dewsbury health centre, first ever experience, Very easy to book appointment person on phone call very polite and professional, and staff at the centre is brilliant, i was attended by two female staff members, and they are super professional kind and caring, and NOT judgementals, their attitudes were soooo positive and make u feel very confident and comfortable, i really appreciate they professionalism and kindness
Oct 17th, 2022

Absolutely ridiculous since the pandemic. I have been going here for my contraception for 15 years prior to the pandemic it was easy plenty of drop in clinics through the week for you to attend. Since the pandemic you now have to ring on a morning and beg for a phone call then go pick it up, they aren't even doing the standard blood pressure checks anymore. This week i have needed my pill again i rang on monday to be told they aren't doing any contraception at the moment and to ring gp, my gp refused to do it and said the clinic should do it. Having gotten back in touch with the clinic they have reluctantly booked me an appointment for in a weeks time despite being all out of contraception which will exasperate my symptoms and land me in severe pain for a week until i get more. Its beyond a joke, the call handler is rude and un caring, theres no decent level of care what so ever anymore
Apr 20th, 2023