Kiddies Kingdom (Factory Shop)

If I could give this company zero stars I would. Bought a Chicco hug air 4-in-1 in August (baby due start of December). My baby arrived end of November and after a short time my partner and I noticed the crib was dipping in the middle. We had grave concerns about increased risk of SIDS so stopped using the item and reported the fault, providing video evidence. After hearing nothing I contacted the company by phone who have refused a refund and made no offer of replacement. Instead they wish to contact the manufacturer and have chosen to disregard consumer protection legislation. I have a useless product - unfit for purpose, unsafe and at a cost of around 200 I expected better. I have now bought another crib for my little one. AVOID this company who will not help in the event of a faulty product. Worth paying slightly more at John Lewis or another more reputable retailer who will resolve the matter.
Dec 16th, 2022

Brilliant costermer service orded a pushchair found one 20 cheaper after the fact with next day delivery they swapped my order for the cheat one and are refunding the 20 difference received it next day and even had a phone call back to let me know everything had been sorted. Best costumer service I have experienced in a very long time highly recommend them absolutely brilliant
Aug 30th, 2021

Avoid. Truly awful service. I cancelled after the 4th delay/estimate for delivery was missed, each time I had to chase them for answers. All I ever got was an email back saying it'll be another 5-10 working days before delivery. 2 months this went on, not once did customer services reach out to say they were going to miss their own delivery estimate. They don't respond to requests for call backs, and now their phone lines have been closed down with covid as the excuse. Shockingly bad.
Jul 3rd, 2021

(Translated by Google) Long waiting for the package (Original) Dugie oczekiwanie na paczk
Apr 10th, 2021

All the baby stuff
Dec 7th, 2019