Boots Pharmacy

I drove my mother to Boots in Dersingham to collect her prescription today (Friday) and it was closed. No mention on the website that they were closing today. Luckily, I could drive her back home again, but what about all the other elderly that have walked there to collect a much needed prescription? If you dont have a pharmacist, at least man the place with someone who can serve and speak to people. I am disgusted
Feb 8th, 2023

This used to be an excellent pharmacy. As with all Boots, staffing pressures - for months on end - have meant delays but during this I was supportive of the staff because it wasn't their doing. HOWEVER, I am currently on day 4 without my essential mental health medications. I arrived last week and quickly found I was 2 meds down. I explained how I had new meds and that I had personally posted the repeat prescription through their letterbox the previous week, when I arrived to find reduced operating hours. The young lady, whom I had not seen before was not listening to me and informed me that the meds hadn't been requested by the surgery. I explained I knew that wasn't the case because I had posted the repeat myself and my new meds were on my next managed prescription. Again she didn't listen and told me to contact the surgery. Of course I couldn't do this at that time, because the surgery was also closing for New Year. I found the young lady very unhelpful and she just wanted rid of the problem so just incorrectly diverted me to the surgery. Having an anxiety disorder, I quickly left because I didn't want to have a panic attack in front of a packed store and the people there had been queuing for in excess of 20 mins just like I did. Needless to say I will be switching pharmacies. I suggest Boots in general need to review their issues and that the pharmacy takes ownership of something that was clearly their mistake.
Dec 22nd, 2022

Rubbish never answer the phone. You're just cut off!
Sep 15th, 2022

Store needs more staff, to long waiting times,
May 27th, 2022

Feb 16th, 2022