Derby cars limited

We purchased an 09 plate freelander to enable us to tow our caravan whilst we wait for our new car to arrive, lead time 10 months. The service and help when we visited was great. Our car was delivered to us within a few days. In the last couple of weeks the airbag light came on. We contacted Derby cars and arranged to call in the next morning. Within an hour a new unit for the airbag was fitted. No quibbles just good old great customer service. They offer a great range of Land-rover vehicles types at good prices with great service. What else do you want. Thank you we would throughly recommend you
Apr 23rd, 2023

Do yourself a favour and avoid this place! Dont be tricked by the low prices; it will cost you more in the long run. This is our experience with them. Bought a car less than 2 months ago. They assured me that theyre running meticulous inspections on the cars before selling them and in the case of missing something, the issues are covered by the 6 months warranty. In less than 2 months, the car was in numerous garages a few times per week: - 30 minutes after buying, the tyres pressure sensors were failing. We decided to continue our road as we were coming from quite a distance to buy it. We also never thought it was a sensor fault but a tyre pressure issue were so wrong, as 3 of them are dead, waiting for their replacement as Im writing this. The warranty isnt covering everything, as they have a limit on the reparations cost - a few days later, the navsat/radio/air con starts to reboot out of nowhere, uncontrollably, a few times per hour, making driving very difficult with all the distractions. - with the car in service for the sensors, we found out that the front lower arm is done from wear and tear and needs urgent replacement, letting us to take the car only under signature (the car started to pull right a bit, so we asked the mechanics to also throw a look on that). Over the phone, the dealer accused us we hit the car so thats why we have issues with the arm totally false as the car was only driven on the highway with less than 2000 miles made since we bought it. The mechanic was precise, its wear and tear as on impact, the arm is bending - Im quite sure the car came with the issue given the fact its impossible to create this wear in under 2000 miles. As the warranty doesnt cover this, I asked the dealer to solve it as its clear it came like this. How the dealer solved this? They asked me what proof I have that the car came with the issue as the car passed the MOT 5 days before the sale?. Very unprofessional, extremely rude and irresponsible towards the safeness of their customers. Im only giving 1 star as I cant give 0
Mar 8th, 2023

I bought a car from this place and it was excellent. Great customer service and great place. Definitely would recommend to others. 10/10
Nov 5th, 2022

Sep 14th, 2022

My personal experience was, I bought a car from them over the internet which was advertised as "looks and drives like new!" This was a low mileage car and I took the car based on the truth of the advert. During my first drive in the car I realised the air con was not working, nor was the satnav and the cap for the windscreen wash bottle was missing meaning the fluid sloshed out everywhere, so much for having a recent service! I had the car just 2 days and I took it back to have these problems resolved. A month later and the car was still being repaired. I asked for my money back and was met with shouting and aggression over the telephone. I have had stress and sleepless nights over this. I had to search my legal rights and threaten court action. In the end I got a refund but I had to go back there to get it and I was then stranded in Derby 30 miles from home. A total waste of time. It's left me angry, lashing out and affected my mental health. I am significantly out of pocket over this. Please, shop elsewhere.
Sep 12th, 2022