Big Car Buyer

Dont put a deposit down! I got told I would have a fully returnable deposit. 4 weeks later no refund. I have asked several members of staff for support but unfortunately no luck. You will only get attention when purchasing, no after care. Hopefully I will get my deposit retuned me.
May 4th, 2023

Got a price 2 day's running then when i phoned to continue i was told the car was too old. Can't be dealing with a company that does not know what it is doing. Why give valuation when you will not buy.
Apr 13th, 2023

If I could give zero stars, I would. Doubt "Jess" is the staff members' real name. Unaware I had to take the car with me as I was not informed when booking appointment "Jess" stated that like other customers, should have asked the question. I said that if the question was not asked, it was up to him to notify the clients. Refused to get head offices contact details in order to complainwhilst I was there with him (had access to atablet and adesktop computer) and that I should find it myself
Aug 9th, 2022

Great friendly service. Dealt with Joe, Rob and Rich and would definitely recommend.
Dec 12th, 2019

Contacted The Big Car Buyer after hearing from my friends the joys and success that they have had. I was contacted by Joe within minutes of getting in touch. The whole process was simple, easy and straightforward! The best part is, the offer made was fair and just - completely blowing away offers I've had from other well known car buying companies! The offer made wasn't reduced for silly, age related characteristics of the car, which is what happened with other companies. Customer service was superlative, completely trumping that of which I had received prior to making an enquiry with the BCB. The car was taken off my hand and the money was paid via bank transfer almost instantly. Any questions and queries I had were answered quickly and professionally. I will definitely be looking to use the BCB again with any future vehicles I'm wanting to sell as the whole process was simple and clear. I would fully recommend this service for anyone wanting to sell their vehicle who hasn't got time for silly offers, poor customer service and is wanting to get rid of their vehicle with speed and simplicity.
Nov 26th, 2018