ScS - Sofa Carpet Specialist

Bought two 3 seater sofas from SCS just out of warranty I noticed that the Fabric was starting go very bobbly (like woollen jumpers do) I went into the shop and was just given a card and told to phone customer care. I rang them and was told to get this checked I would have to pay 75 non refundable payment for the sofas to be inspected. I wish I had never gone to SCS and will certainly never go to them again. I don't think they offer much help at all. I don't blame the lady at Customer Service she just reads what she is told to say. I can only say that SCS are not a very good firm and I would never go to them again. I may as well have bought second hand furniture which I am sure would look and last longer. So SCS get real offer better service and tell the two people in you shop at Kingsway Derby to act as if they do want to help rather than just sit about doing nothing. Thanks for your reply, however, I am not on Social Media but if you check my account you can find all my details.
May 3rd, 2023

Bought a corner suite in 3rd Sept 21 Delivered April 2nd 22 Delivery men where good but wrong gliders/feet where included with the order. I supplied something temporary, but the sections fitted badly together so the men made a report and said someone would be in touch in 24 to 48hrs. It is now 6 days and we are sitting in a queue waiting to speak to someone about this. Here we go again, another big company taking our money and running. We got done by scs some years ago but the salesman told us there had been changes in management and it was easier to get problems dealt with. This is clearly not the case. It is same old same old. We are now at Sept 21st and over a year since we ordered the suite. We have had 5 attempted deliveries of new suites that had same problems and eventually an attempt to fix the problem on site but wrong parts were delivered. We have now decided to have a refund and a payment for damage to our laminate caused by the suite. They insist they need suite back before they will pay us which leaves us with nothing to sit on. They can't even make a gesture on this. The delivery guys put blankets under the suite to stop further damage. Looks awful. All we want is suite gone now and our money back. 5th Oct now and suite just been taken. Got to wait for a contact for our refund. We've bought a suite elsewhere that we get in Feb next year. So thanks to SCS we are sitting on borrowed chairs for 4 month or so. They won't be seeing us again. If I could give them a minus I would. I was told I'd get a call as soon as the suite was collected to arrange refund. No call came so rang and was told shop is disputing how much I get back, they also want to deduct the compensation we got for the floor damage from our refund, therefor basically giving us nothing for the damage. So now we have no suite and are short of 4650. I think it will be going to court if this continues. Funny thing is they don't seem concerned about bad reviews or irate customers in the shop. Total con After a lot of arguments and a promise to go to court if it wasn't sorted out, they have now paid up. You have to be strong with these people when things go wrong and stick to your guns. Or. Don't buy at all. My advice would be steer clear of this outfit. You shouldn't have to go through the upset they put us through.
Apr 14th, 2023

Very nice
Mar 18th, 2023

Awful, the furniture is off poor quality for the price you pay an the customer service are extremely rude an unhelpful.
Feb 7th, 2023

Callum G and Ant were amazing. Such genuine and professional customer service. Thank you both. Michelle and Lawrence.
Feb 6th, 2023