Maklin Street Surgery

I think that the score they have by now that is 2 starts is being generous. More then a surgery the service is one you would get in the butcher store. People helps people, this should be must have characteristic when working for NHS. Instead you threat people like a piece of meat.
Apr 25th, 2023

USELESS!!!!USELESS!!!USELESS!!ALWAYS NO AVAILABLE APPOINTMENT EVEN YOU CALL THEM 8AM IN THE MORNING!!!ITS UNBELIEVABLE BECAUSE THEY OPEN 8am AND YOU CALL THEM AT EXACTLY 8am AND THEY WILL SAY NO AVAILABLE APPOINTMENT AND THEY WILL JUST TILL YOU TO GO WALK IN CENTER!!LAZY!!!
Feb 4th, 2023

They open at 8 and by 8:15 they have no appointments for the day. You can ring everyday and will be told the same thing, ring back tomorrow or go to a&e or walking centre - theyre so busy and appointments go so fast, yet when I picked up a letter from the practise the waiting room was empty. Compare that to 3/4 years ago the waiting room would be full and kids would be playing, coughing, crying
Jan 28th, 2023

Pretty useless. Refuse to give a recurring prescription for an incurable condition, write new prescriptions of a different medicine, appointments only taken on a day by day basis, so someone could be ringing every day for weeks, and there's a good chance they won't be seen. They're understaffed and the people they do have are at the end of their rope, you can tell when speaking to them. I understand that Covid was hard on NHS, but this specific site seems to have completely crumbled.
Nov 2nd, 2022

A note to receptionists: Please have some compassion towards your callers, dont just slammed the phone down and talk rudely at them as you never know what they are feeling, the reason why they are calling. I am a nurse myself and I know what is it like to work in the kind of field, I have treated patients who got turned down by gps and their symptoms became life threatening as they were unable to get appointments and get seen on time. Please understand we are trying our best not to go straight to A&e because our symptoms are none emergency at current and would like to be seen by our gp before it gets worsened. I never felt so disheartened by the way a receptionist talked and slammed the phone without saying bye or even an advice when to call again. Please if you are tired with your work take some time off dont project your stress, tiredness or anger at your callers.
Sep 30th, 2022