Park Medical Practice University of Derby

I wish I Could give -5 stars to you guys the service is disgusting, I am suffering from cough for more than 5 weeks and for the X-rays to be done I need to see a doctor but I tried to call them everyday for a week, no appointment. The receptionist says call at 8, trying to call at 8 but the call hangs up saying line is too busy until 9o clock. Explained the emergency to them but they do not care the attitude is like even if you die we dont care. Today I made my whole family call and same issue is again the line is too busy, when I explained the issue again its same answer again that keep trying one day you will get through the line like seriously please just put a note for popes to not contact you because you will not give any appointment anyway. More mental stress they give on top of your problems.
Jan 5th, 2023

Nov 1st, 2022

If you phone at the times they tell you (8 and 1:30), you can't get through. The automated voice says call back later. And when you finally get through, they say you have to phone at those times to get an appointment, but you did and have just been on hold for like half an hour. Getting an appointment is annoying and stressful. You can spend an hour trying to get through just to be told to phone back later. The telephone system has a serious problem that needs to be fixed.
Aug 19th, 2022

Jan 29th, 2022

The staff are very nice and helpful from my experience, however the surgery suffers from one major problem - the phone queue system is broken. It can be a bit of a lottery trying to get an appointment just because getting through by phone is very difficult. I have tried phoning up at 8am before but to never get through and get told by the automated voice to try again in half an hour, which continues on all morning. I'd say if you do have any urgent queries and can't get through then do try calling 111. They've helped me before with getting emergency prescriptions, etc, when I've been unable to get through to the practice.
Jan 22nd, 2022