Pentagon Motor Group | Head Office

Received my ford fiesta bought and delivered in perfect condition in 24 hours from pentagon derby .excellent service by Vic sandu very patient you are a star
Apr 27th, 2023

Never been
Jul 7th, 2022

Jun 29th, 2022

Nice place to work
Jun 14th, 2022

I have a Vauxhall 21 plate Vivaro, this is the second time I have had awful treatment from their customer service staff. I didnt complain the first bad experience as I gave the staff member the benefit of the doubt and thought maybe it was me in the wrong. I even apologised to her. I have a an intermittent dash board , oil light and now engine light. They can stay on for days or for one journey length. Some times flashing sometime on permanently. This causes a lot of stress and anxiety as I worry their is something wrong with the vehicle. I have bought my van in with the lights off and on. I have taken photos of the light on. The first time they said their was nothing wrong, I left and the light came on the day after. I returned with the light on and they explained that I wasnt worry as the oil was fine. No explanation as to why the light keeps coming on. Since March the light for engine oil has continued to flash intermittently causing concern and me constantly to check the oil. Now the engine light has been coming on I was concerned which is why I reluctantly booked it in. Loughborough staff completed check again this week and again explained there was absolutely nothing wrong with my vehicle. That there was nothing on the computer to even say these lights have been coming on. Their top technician had looked and this and complete a test drive. I excepted this but kindly asked what they thought the warning lights were caused by. I have genuine concern about this and asked if they could speak to someone at Vauxhall to see if there were any other vehicles doing the same thing? I just wanted to find a solution or know what to do. This is when the staff members tone changed, she spoke over me and repeated what she had already said that there was nothing wrong with the vehicle. Almost like I was imagining it, I just wanted some help to find a solution, there was no help or advice offered. Her tone changed, further more, which is when I said that I didnt like the way she was speaking to me. She explained that this was who she was and how she speaks and almost insinuated I was being discriminative towards her. I repeated that I didnt like the way she was speaking to me. I can assure you this is not how she spoke to me when I booked the van in. She went on to say I have never seen a vivaro with the faults you are describing and I have seen a lot of vans believe me she continued with her hostility, not listening and talking over me. I can assure you I understand body language and how to speak to people as she had studied psychology. I gave up. I left saying I dont believe I deserve to be spoken to like a child and this is exactly how I felt, I felt humiliated. I went and sat in my partners car extremely upset and anxious. I get out of his car to see where they had parked my van. They had turned off all the lights in the office. I find my van at the furthers point of the car park, its not been cleaned. Listed of jobs to be completed I was told the vehicle would receive a complimentary clean as well as the full diagnostic. So disappointed. I just want a solution for this.
Nov 20th, 2022