Cafe Ashiana

Worst shisha, ordered 2 x Frozen Appe Frozen Raspberry, tasted like Calpol medicine. Asked the staff to change it, after the staff agreed the shisha was horrible but the manager refused to change the shisha, paid 40 stayed for 15mins and just had to leave as the manager refused to do anything and was very rude. Bad customer service, and bad shisha. Your reply that I am lieing and wanted to change my shisha because we didnt like the flavour, well i own a Shisha lounge and smoke FApple/raspberry every day and know my flavours very well. We had issues with both pipes within 5mins of ordering and had 4 different staff members waste our time trying to make different excuses, I challenge you to put up the CCTV recording so it can be seen for how long we stayed for and how long we exactly smoked for (15mins max) and how long we waited for your staff to deal with the shishas. We didnt ask for refund but asked for shishas to be changed for the exact flavour or something that tasted better. Stop using cheap fake flavours and you wont have the issue, its clear from your reply you have an attitude problem and lack customer service skills, I will also ask the other group members to post there review and wait for you to release the CCTV video showing the Great experience we had and how 4 different staff members all had different issues where one didnt smoke, one never had F apple and yourself you had Flu and couldnt judge the flavour, we ended up in FUMES shisha lounge and had the exact same flavour with no issues.
Apr 21st, 2023

Apr 19th, 2023

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Apr 11th, 2023

Apr 10th, 2023

Lovely venue! Desi chai is amazing and my go to drink. Omar who is often at the front desk and is so lovely and offers great customer service. Others at the front desk have a lot to learn from Omar.
Mar 2nd, 2023