Nationwide Building Society

Could benefit from more staff waiting time is usually more than 30 minutes
Jan 20th, 2023

Tried to open a kids account to be told they dont do an under 11s! According to the website they do Not only have you just lost a kids account but now Ill be moving mine too Ill informed staff who didnt really care much for the several customers waiting! Very disappointed
Nov 15th, 2022

Went today to deposit money into my youngster's account 50p coins 2bags at 10 while there I just asked if I could also pay in a bag with 5 in on the understanding I know that they need tobe 10 bags did not bother me if I could not I did explain this however was told they will take it but it has tobe 10 minimum only and that next time they will not accept it as I say did not have to take it did not bother me if you use the city centre one staff are a lot more polite if it was my choice would move to another bank
Oct 11th, 2022

Staff are always friendly and very helpful. Yes sometimes you have to queue. I check out on line prior to going what their least busy times are. During covid staff were asking people in the queue what sort of transaction they were carrying out and offered to help them use the ATM machine it was surprising how many people accepted this offer, and could use this option most of the time and not take up staff time unnecessarily for customers whose transactions need to be made at the counter,
Jul 7th, 2022

Friendly staff
Jun 9th, 2022