Lyly Nails

Apr 21st, 2023

Service: Acrylic nails
Apr 6th, 2023

Feb 8th, 2023

Absolutely Disgusting Service! I had been recommended this nail salon to get acrylic nails done and I have never experienced the horrendous customer service I recieved that day, especially as it was for my wedding that week. I asked for a set of ombre acrylic nails on my hands and manicure on my feet however, whilst the nail technician cut my nails, she cut them alot more than I asked so I was deciding what's the best way to resolve how my nails can look symmetrical again. Whilst i was asking questions and deciding what to do a lady stood up whom looked like the manager/owner next to the person who was doing my nails and started shouting at me infront of a shop full of customers and employees. She was shouting that I was taking my time deciding what to do with my nails and there's customer waiting and ordered the employee working on my nails to take of the nail varnish and go somewhere else. I was taken back by her reaction and explained to her calmly I'm only trying to understand the best way forward and she continued shouting at me. I kept my cool and once the person took the varnish off I then went to my car and rang another salon and explained the horrific experience I juat had and thankfully they squeezed me in. Working in the customer service industry I have never ever in my life experienced a traumatic, rude and abnoxious service especially from a nail technician. I will never go here again or would recommend anyone else. I've never received an apology from that employee cutting my nails to a very very short length than what I asked for or the behaviour shown by the other employee. Services: Pedicure, Manicure, Acrylic nails
Jan 8th, 2023

Nov 6th, 2022