The Co-operative Bank - Derby

Apr 11th, 2023

Got what i wanted
Mar 2nd, 2023

The staff are lovely and have been extremely helpful while I've been supporting a disabled relative. This branch have been invaluable. Unfortunately the experience is marred by the fact that it's often extremely difficult to get hold of them by phone. It's caused me stress as some serious matters couldn't be handled by the generic helpline and I need help from the branch staff, but I can't get hold of them on the phone.
Feb 12th, 2023

I have been with the Co-Op Bank for a number of years now after having having a number of bad experiences with another high street bank due to their arrogant attitude and superior attitude to their customers. Since being with the Co Op I have always been treated with respect. At the Derby branch I have found that all of the staff that I have had dealings with were both pleasant and professional. After visiting this morning to settle the affairs of my late wife the Personal banker who assisted me (Linda Fitchett) proved to be exemplary.
Jan 18th, 2023

The staff are great over the years I have got to know them and they really go to any lengths to help. They always offer the best advice and know what they are doing. The ethical and environmental policies are what drew me to the bank and the paperless banking also makes life easier with no worries about where to store those old fashioned bulky documents. I don't feel like I'm in the bank it's like visiting friends. The best I've ever been with and I have and will recommend to anyone. If I use the I feel like I missed out. Absolutely A1.
Jan 28th, 2022