Haughton Vale Surgery

Absolutely shocking, called them with issues mental health related, fobbed me off and told to dial 111, doctors fully aware of my condition and advised me to call back if anything changes. Complete lack of care in emergency situations, was advised to attend a and e, no wonder the hospitals are breaking. They need to realise some people are not capable of calling at 07:59 and 59 seconds to get an appointment, mental health causes serious issues with sleep and lack of motivation. There should be some leniency for appointment booking. Im changing doctors today for myself, daughter and partner as this is not the first time they have let me down. Last time they didnt bother to send an important hospital referral, it was only when I chased it with them 3 times, that they apologised and said they had not sent it. Stay away if you care about your health.
Mar 18th, 2023

The entire practice should be closed and every employee terminated from NHS payroll. Its impossible to ever get an appointment, any day you call needs to be first thing and youll be 30-40 in a queue, before they tend to just disconnect the lines. In four years me and partner have only had 2 doctors appointments, today it was urgent as theyve prescribed something wrong so I walked up to the doctors directly to speak to someone and through the windows you can see the receptionists and a nurse - with cups of tea, the phone lines disconnected, chatting and laughing. An absolute disgrace. They should all be ashamed and struck off.
Feb 16th, 2023

Waste of time, 2nd day cant get an appointment, all I want to do is to manage the pain I'm in and they can't even speak to a doctor. Will be leaving today....
Oct 5th, 2022

Tiny and nice
Jun 20th, 2022

Absolutely SHOCKING.
May 27th, 2022