Percy's Pet Products - Pet, Equestrian & Farm Supply Shop

Very good products at competitive prices, I unfortunately ordered the wrong product but returns and refund policy was grea, quick and easy with personal touch.
Mar 27th, 2023

Fantastic 5 star service and superb quality
Feb 16th, 2023

Prompt delivery, good service
Jan 12th, 2023

Fast delivery good food
Dec 23rd, 2022

We ordered a 100 dog bed from them at 1.37pm, the dispatch as from their website states if orders are before 12pm items will go out straight away if not then it will go out next day They marked the Item as dispatched, but few days later no tracking number given. Contacted them today to ask for tracking number and they say the bed has not gone out as it is damaged so they are waiting for a new inner from the manufacturer, but they found it ok to mark it as dispatched and not tell me the bed is damaged. This bed should be classed as a second, or customer return and not be selling it as new. Our first order with this company will be our last. They only let me know that the bed was damaged when i contacted them first and asked for the tracking number as it was marked as dispatched and then admitted it was not sent out. They never contacted me to let me know their was a problem with the bed and to offer a refund or alternative, they were just hoping that the replacement part they ordered arrived quickly. They should of contacted us once they realised the bed was damaged, before even marking it as dispatched. The bed is a damaged item, which will have a new part, this bed should not be sold as new, its refurbished as it has been damaged and repaired.
Dec 14th, 2022