Ponzu at Denham Grove Hotel

Food really let it down Overpriced and poor quality. Staffing was good and attentive. Pods were very hot and it was only 19 degrees outside. No privacy in pods as all together. We had a pod right by the outdoor terrace and had people outside smoking and smoke could be smelt from the pod as window was open. Shame. Wouldn't visit again
May 4th, 2023

I have to say this was really disappointing. The food was far too overpriced for what it was. The best thing.. Im not sure anything. Thai green curry - one of the worst Ive have 0/10 Salmon- for 20 the portion was terrible - mash unsalted and no taste at all. 16 veg noodles.. I mean I would have paid 5 for this. The bao buns were probably the best thing sold 6.5/10 And when letting staff know feedback the respond others do not complain. It was laughable. I couldnt believe it. Will not come back again. 200 wasted.
Apr 3rd, 2023

It was a cold evening however the pod heater was cold spoke to the waitress and the Manager then asked to move. The food was very overpriced, no christmas feel at all. The heater went off again so we went indoors where there was a very small heater. Ordered coffee which was also cold and had to sent it back..Asked for the bill the service charge was at discreation i asked for it to be removed as the overall experience was poor.. i was the approached by the waitress to ask why i didnt want to pay as her manager had asked. As this was a discreation i think this was in approapriate to be asked. Overall i would never recommend it or would go again
Dec 14th, 2022

Food : 4/5 | Service : 5/5 | Atmosphere : 4/5 More
Dec 9th, 2022

We had booked a pod at this hotel with a lot of expectations and sadly it was one of the worst experience. The only positive - staffs are so nice. Food was below average and even the price was outrageous. Four small chicken pcs, (for some reason they call it spicy, and definitely no kind of spices at all) costs 9. But just three prawns not bigger than a finger fried costs 15.5. What a waste. The choice of dishes were extremely bad and the only mains are rice or noodles. I am sure even a college fresher could make better noodles. Desserts were awesome with to mega options : one- cheese cake, which the waitress politely informed as not ready and may take half n hour due to some kitchen disaster. Second - chef choice of ice creams - Vanilla, strawberry & chocolate; even a small kid knows about more ice creams, I feel terrible when these are the chefs options. Such a disastrous experience.
Nov 4th, 2022