Dean Forge Stoves (Buckfastleigh) Woodburning, Gas/Electric stove & Cooker Centre

Mar 3rd, 2023

We weren't very impressed with the customer service in the Exeter showroom. Got told off for coming in the 'wrong door' despite there not being a sign saying no entry. Asked for some help with the fire pit we wanted to buy, but the person at the counter didn't come over and we found their attitude rather rude. They made no effort to provide any help of talk us through anything, even though we spent over 350. The fire pit itself looks good but it is covered in thick black grease and we got covered in the stuff. There was no explanation of this, it was just handed to us outside and that was that.
Feb 8th, 2023

Feb 2nd, 2023

Jan 17th, 2023

Dean Forge installed a new stove and flue for me six years ago, but because they installed a useless chimney cowl which allowed water to flood down my flue, my stove has rusted out and I'm having to replace it. So not only have I just had to fork out another 1000+ for a new stove, but a further 400 for fitting, plus 500 for chimney scaffolding so that we can replace the cowl with one that actually works. If using this company, insist on a conversation about the best cowl for your set-up. Total cost of this mistake: 2400. Very frustrating considering a decent cowl would have only cost around 40 more than the one they installed.
Jan 6th, 2023