BOSS Store

Its really really disappointing whats happened to me today ,,, I bought a t shirt yesterday to my mate as a gift and he tried it at house and he doesnt like it , I take it back next day to store to return it , the guy on cashier with a bit grey beard refused to return he said it has fragrance on it he was very aggressive and rude, I said what !!!!! My mate he just doesnt like,,, what fragrance you talking about !!!!! He insisted not to return,,, its a big shame on HUGE BOSS to employ people like this man ,, Iam customer and I have the right to return it under uk costumer protection law Moreover to this ,he came to me he asked me to exchange it but not to return it ,, he enforced me to take another sweatshirt and pay extra money,,,,,Now if the T-shirt has fragrance on it as you mention why you accept It again !!!!!!!!!!!! Unfortunately, me , my family and my friends in our life we spend lot of money to buy from HUGO BOSS who doesnt respect and trust their customers,, Its really really frustrating me ,, never ever again buy things from HUGO BOSS Finally,, I would thank the security they was nice and I want to mention the guy works upstairs with dark skin , who wearing earrings ,, he is very polite and kind who help me when I bought the t-shirt ,
Dec 12th, 2022

Cracking Service from the team here, the store manager and the team are a credit to the 'Boss' brand. HT
Apr 2nd, 2023

Ive bought quite a few clothes from this store and always been looked after by the staff, I went in during the start of the sales to look for a jacket, I approached a member of staff called Marcus (the tall one) who had a look for my size, they didnt have it in store but had one at the store in Selfridges, he offered us a drink and said hes go and get it for me which he did, Marcus went above and beyond what I expected and it was great to receive such great customer service, I had my son in the store with us who is autistic and really struggles with anxiety in busy shops and doesnt like to feel pressured when looking for anything, I have to say it was the least anxious Ive seen him in a shop, all the staff were great with him and really made him feel at ease. Great store, great staff and top quality clothes
Jan 23rd, 2023

The gentlemen ( Abbas) who served us was very nice and we will keep coming here again.
Nov 28th, 2022

Best customer service & product knowledge
Oct 28th, 2022