Archie's - Trafford Centre

Wait time was a joke , 55 mins to wait for a chicken wrap , the place was empty but they were Making people queue up outside , very bad organisation and management
Apr 30th, 2023

Paid a visit to trafford centre and decided to try archies for the first time. Has to be the worse fast food place i have ever been to, food awful service very poor with this scan qr code nonsense is very poor coz they done have good connection. cost 52pound no where near value for money, only best ting was the coke and milkshakes. very poor experience and dreadful food which most of it ended in the bin.
Apr 30th, 2023

Ridiculously long waiting time very poor customer service and top of everything they prices very very pricy food highly not recommended.
Apr 29th, 2023

Thanks for ruining Eid - Archies. So spent the day visiting family on Eid in Manchester and decided to meet up with family at Trafford Centre for a bite to eat. Trafford Centre was obviously more busy than normal due to EID so when we visited the food court the options were few that didnt have an hour waiting time, especially for our group of 12. So when we past Archies and queue was somewhat shorter than other places I enquired with the staff member who was controlling the queue. She was very accommodating and advised we would be seated in 10mins and food after ordering would be approximately 30mins. The ordering process is via a QR code feature on the tables or alternately ordering at the till. We placed our order at 9.05pm and it was a order of 120! Cups were provided immediately for self-service and then we waited. It came to 9.30pm and I politely made enquires to how long our food would be, as there seemed to be a large group of customers all waiting to collect food at the counter. I was told another 10-15min and our food would be with us. 9.45pm I returned to the counter to enquire about our order again and this time informed there was a problem in the kitchen and it would be 5 mins, I was annoyed about this and asked why this information wasnt told to us before and its unacceptable to wait 45mins for food, to which I was offered milkshakes free of charge and to choose which ones and return back to the counter. 10mins had passed and the shutters where being partially brought down to indicate that Archies was now not taking further orders. A staff member was cleaning the other tables when she made eye contact and informed me that our food would be 5 more minutes. I was really annoyed and told her that I was told 15mins at 9.30pm, then 5minutes at 9.45pm and its now 10pm and still no food. I informed her that if we didnt have our food in 5mins I would be demanding a refund. Within 5mins our food arrived on two trays, one tray with burgers and other with fries. Upon checking whose burger was for who we noticed all our burgers were COLD!. I immediately when to the counter and demanded to speak to the manger who tried to convince me the burgers were warm and was completely unconvincing to me and himself. I absolutely lost it here and just said let me have my refund and be on my way to which he agreed, he then proceeded to give me a refund on 106.63, I asked why I wasnt given a full refund to which he had the audacity to say we had drunk the drinks and this couldnt be refunded. I literally didnt have the will to argue and took the refund, which took and awfully long time to provide. Meanwhile behind me were approximately 5 more customers with similar waiting times of an hour. Shocking customer service. NEVER USING ARCHIES AGAIN !
Apr 25th, 2023

Cant order at the till. Need to give my phone number and email to be able to place an oder. No thank you.
Apr 25th, 2023