Craghoppers Head Office

Ordered jacket online on the 14th January, order confirmed and payment taken. Since then nothing, numerous emails sent which give an automated reply saying a response will be made wihin 72 hours, nothing! Their chat line is not functioning so cannot contact that way either and no direct phone number to be found anywhere. Where is my order please. Resonable request from me and very unreasonable service from Craghoppers. With service like this this company should not be trading online. My ref: 41291966 PS An email was received from Craghoppers asking me to review the jacket ?!!
Feb 19th, 2023

Ordered a click and collect order online to store 11 days ago to avoid the Christmas postal backup, no sign of a dispatch email, and no response to my enquiry email. Took the payment from my bank on day 3. Totally shocking service!
Jan 2nd, 2023

Order a jacket on 08/12/2022 had confirmation email then heard nothing for 6 days (delivery 3-5 days) contact customer services via their website. Heard nothing back ! 15/12/2022 contact customer services via on line chat. I was told an error occurred and I would be refunded. Now 17/12/2022 and no refund issued. I've now raised a complaint with paypal ! Terrible customer service avoid at all costs !!
Dec 24th, 2022

This rating is for the customer service or rather the total non existence of any. Your products are great, but you are going to totally ruin it with your lack of communication and infuriating attempt at customer service. I paid for 48hr express delivery and the items took 4 days to arrive. The fact my parcel arrived at all has come as a relief, and very happy with my purchases. However I sent 2 emails, after a week none have been replied to. Left a message on the head office answerphone as well. No reply. No bueno Craghoppers, give your products the respect, in offering the customer service they deserve.
Dec 6th, 2022

I received a part order and they charged on my credit card for the full amount. Im shocked! Unbelievable. Im now going to have to spend time I dont have to rectify the situation. Their chat is useless and their email even worse. A company I had a lot of respect for - whats happened!?!?
Sep 3rd, 2022