ScS - Sofa Carpet Specialist

Got of to a good start on 31st Dec 2022 when we bought a suite, great service, great price. Delivery mid March 2023. Ok with that as the lounge had to be refurbished completely. Then came the bombshell, 13th March, suite not arriving until 10th April 2023. Reason shortage of material, staff shortages and transport issues. Now which is it? Absolutely disgusted with the fact that SCS could not bother to pick up the phone and call me. I have spent thousands with SCS, this will be my last purchase with them! Post review: SCS been in touch with a more detiled response to my order. I am hopeful of an earlier delivery date and welcome the quick response by SCS Customer Sewrvices. Hence 3 stars.
Mar 21st, 2023

DO NOT USE HERE Worst place ever for a sofa, few years ago got one from scs and it was faulty. The man who came out said it was faulty then received a letter saying that it was fine so wasnt going any further with the complaint.We left it there. Went in September 2021 thought wed give them another go and guess what the sofas is faulty again collapsing on one side when you sit in it, can feel the bar under your knees, arms caved in. Cushion that came away he though it was acceptable to hand sow and it looked like a child had done it but took the photos of it the opposite way so it looked ok. The man told us who came out that there was a fault with the foam as he had the same problem with his, said to my husband that someone would be in touch with the fault. My husband had to ring the customer support team as no one contacted us and was told that there was no fault and they were closing the report so in other words the guy put a false statement on his report. So this time we aint letting them get away with it so if we get no joy taking it to the solicitors as theyve had just under 3 grand off us in cash. Would highly Un-recommend this place
Jul 31st, 2022

Sooner service from everyone. Felt no pressure but really good in helping choosing right furniture and carpets for me. Recommended.
Jun 25th, 2022

Visited the store today in Darlington after watching the the TV adds promoting the Lawrence Bowen sofas, stunning contemporary designs well worth a visit and the staff are super friendly and helpful.
Apr 29th, 2022

We ordered our stair carpet in the middle of October 2021 we were promised faithfully that it would definitely be fitted well before Christmas as a matter of fact the salesman gave us a date the latest would be the 26th of November. It is now January and to our disgust we still have not got a date for a fitting. Apparently our carpet is still not arrived in this country yet. The after sales of SCS is utterly shameful. We are pensioners and because we assumed the carpet would be fitted around the26th of November we took our old carpet up as there was going to be a charge for doing so. So we ended up with no carpet for months and especially around Christmas time when we were expecting visitors. It has been a nightmare and very stressful. So I would NEVER EVER advise anyone to shop at SCS Darlington
Apr 1st, 2022