Tomahawk Steakhouse Darlington

May 4th, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Sharing Platter More
May 1st, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 28th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 28th, 2023

A party of 9 visited this evening for a staff meal out. Food was great however the service and atmosphere was awful. As an assistant manger with a team of waitress' and my manager ( also a business owner) we were highly disappointed with the service. The staff looked miserable and did not want to be there which meant the service was slacking. Not to mention how rude the assistant manager was. We all had a starter and main from a set menu however did have deserts from the main menu as most things were unavailable on our menu. The waiter took our order and read it back to us and still managed to miss two deserts. One of the party members asked for vanilla ice cream and was told it was not available. Which wasn't a problem until the missing deserts arrived after, with vanilla ice cream. After we had all finished our meals we asked for the bill which came to over 500. Immediately knew it was wrong as each person should have been around 40. My manger asked if the bill could be checked and had a reply from the assistant manager calling her very rude and implying we were incorrect without looking at our bill. My manager explained the set meals we had off the menu which should have been 25 per person as advertised, then deserts and drinks on top.
Apr 26th, 2023