Custom House Surgery

Doctor was very rude and not helpful. She just took my blood pressure and told me to go, I didnt even have any suggestions or tips on how to keep my BP down since its regularly high (around 140). The appointment was roughly 3 mins!
Apr 27th, 2023

I didnt want to even give 1 star! Appalling service. What a way to make to make someone feel when they are already feeling sick and vulnerable. I think this every time I call this surgery however todays service was just terrible. A receptionist called Valerie, was rude and extremely condescending.
Apr 7th, 2023

The worst gp you can imagine. Paracetamol for everything! Doesn't work? Take more paracetamol! THANK YOU NHS
Apr 7th, 2023

Worse GP ever. Never have available appointments, not even for babies. I've never seen in my life such a treatment, the staff is always rude. There is no responsibility at all for the wellbeing of the patients. This GP surgery is a proof of the health system in London.
Mar 21st, 2023

I have been using this surgery ever since the old surgery with the two great doctors that were there closed down. What can i say? there used to be doctors at Custom House Surgery who cared about the people coming to see them, sadly they have all retired & in truth I dont think anyone cares about us anymore. If you call to get a appointment to see a doctor your told in no uncertain terms to use the "on line form" which used to be available 24/7 , then only 8am to 6:30 pm & now its just 11am to 6:30pm, seemd even their computers wants shorter hours. I have been told in the past by staff there when called to just go direct to out of hours service, Got told that at 8am, out of hours start at 18:30 , so in brief just get on with it for another 10 hrs. They send out messages to remind you of appointments however when you cancel them well ahead of time you still get a message asking how would you rate them? When NHS was doing a national survey some time back the surgery sent out messages to everyone say to make sure we give them 5 Star rating & remember how well they look after & care for us! That can not be further than the truth, they change managers about every 4-6 months, I feel sorry for some of the staff who answer the phone as they can see how the service has dropped. I hope they can in prove but in truth I dont think they will I am giving them 1 Star as you can not leave a review with any leas
Mar 29th, 2023