The Hart Spa Treatments

I have tried everyday for 6days to try and book an appointment for a friends birthday. No one picked up which I appreciate if they are in treatments but there was no facility to leave a message.
Mar 15th, 2022

I love this place. I had a signature full body massage, it took an hour and i felt so good afterwards. I plan another.
Feb 16th, 2022

I had a full body massage by Rachel and it has to be one of the best massages I've ever received. I need a lot of pressure on my shoulders and back and she didn't fail to deliver; she is very strong. Feet, legs, hands, back, shoulders and even my neck and head were all given attention and I came out feeling utterly relaxed and new. I'd highly recommend and will be visiting again.
Jan 19th, 2021

Had a deep tissue back massage from Rachel. It was very good she definitely loosened and got rid of the knots and tension in the upper back and neck. She's very good at her job and I can say this with confidence as I must of had over 200 back massages over the years from various places. Would recommend!
Nov 7th, 2020

HORRENDOUS SERVICE AND ATTITUDE !! I was kindly bought a voucher last year for my 40th by work colleagues - which has NOT been honoured - I have also seen another review with the same issue. I was advised that i had 6 months to use it if I was signed up to their newsletter.. why would I be signed up for their newsletter if I was not a current customer I spoke to the manager who did in no way try to help just became defensive and rude. She advised I had PLENTY of time to use it .of course I did .. in a pandemic! I actually did try to book in on TWO separate occasions last year - but was offered times that were completely impossible as I worked full time- no other options given I tried to contact the Spa for 7 days - and received no response until the end of day 7 After being argued with I gave up and advised I had no wish to use the Spa and never would in future so told them to enjoy the 50 to which the manager actually responded with " I don't need your 50" and put the phone down ...... I try my best to support local business' as do my colleagues- hence purchasing the voucher but I am astounded by the lack of empathy / compassion by the Hart Spa - and horrendous attitude of the owner. Im gutted I couldn't even offer a refund to my colleagues ..poor show
Jun 3rd, 2021