Currency Index

VERY DECEPTIVE - WASTE OF TIME & MONEY Agreed on a forward order, exchange rate kept hitting the target rate repeatedly but Currency Index kept stating it did not reach the target. What they were meant to say is it did not reach their desired profit margin! So I waited for it to hit their desired profit margin, market then went down so I reduced the target rate. Again repeatedly the exchange rate kept reaching the target, yet again their profit margin was not to their liking. Cancelled the forward order and a few days later put another forward order this time considerably lower. I'm sure now you understand Currency Index's business model.... I didn't bother this time so cancelled it all together and used TransferWise instead. Got a good deal right away and didn't have to wait. Only to learn the market was recovering to the original rate I started with Currency Index, three weeks ago! All throughout this boring endeavour, the agent kept calling me throughout the day to mention the market has gone down, like I don't understand the foreign exchange market! This is a declining industry and only business offering the market rate who charge a small fee are actually giving the best deals like Transfer Wise. Currency Index must be ripping off thousands of business like mine who make regular payments as they tie you in like there are no options and use words like 'how many companies will you ask to get a good rate' well, the answer is one, TransferWise. Despite their small fee, you actually get a good deal each and every time and they do have regular payments services worldwide. In summary: wasted timed, made a loss on the currency and made my suppliers angry.
Mar 26th, 2018

Apr 24th, 2016

Have used Currency Index for the last 5 years for all my international payments. They always provide a better rate than my bank and are efficient and professional and very easy to deal with. I would highly recommend them.
Jan 4th, 2016

A superb service every time. I won't use anyone else to transfer my money.
Jan 6th, 2015

I have used Currency Index once or twice a month for three years and have found their service to be excellent, always acting promptly and paying on time. I recommend their service to all my business and personal contacts.
Dec 12th, 2014