Dr a J Fraser - Trent View Medical Practice Crowle Surgery

I met with Terri a nurse and she spent time talking to me and helping answer my questions. I thought Terri was excellent and very helpful and supportive. This nurse is such an asset to Trent View and could not have done more to help it was lovely not being rushed, thank you.
Apr 13th, 2023

I went for an appointment at 10:30am 13th April. The doctor i had seemed like a nice person and he was very genuine. However he made sly comments about my arms and my weight. He said that so many children my age self harm and it is going to do nothing apart from leave ugly scars. Also to mention that when he weighed me he said im underweight and i need to eat something. He never questioned whether i have a fast metabolism or something or if i struggle with an eating disorder, which i find quite unprofessional, especially coming from a doctor who is meant to be well experienced. It isnt difficult to have some respect especially for teenagers who quite obviously struggle with mental illnesses.
Apr 8th, 2023

Terrible. Can never get an appointment in this doctors. Something needs to change!!
Mar 19th, 2023

The reception staff are nothing more than incompetent. Summary: after 10 days of isolation, having tested positive covid 19, my symtoms still as bad as ever so I rang the surgery to await my usual 24 minutes before speaking with a human. I explained that I was beyond my isolation period and would require a sick note.....Here comes standard answer number one.........You will have to ring back at 8am monday and request a sick note then. Monday 8am ringing for 55 mins and no reply....rang again at 9.20 to get the standard 25 minutes before speaking to a human again....This time I was told to ring back after 5pm to give the receptionist time to speak with the doctor. monday at 14.30 hours my phone rings once from a no caller ID number...I answer and they hang up....Monday at 14.40 I get a text saying if I need an isolation note then please visit www.nhs. I ring the surgery and am very rudely told that doctor tried to ring and got no answer so I would have to start all over again and ring Tuesday morning at 8am......Now I would bet that at 8am I will be ringing for a minimum of 45 minutes then when I finally speak to a human again then I will be told its too late for a consultation..........Its about time that these little phone answerers learned that with us unfortunate poorly people they would have no job.........Crowle practice has shown itself to be nothing more than book passers and the receptionists who think they are doctors need to try get a real job Additions to the above are prescriptions not being issued, prescriptions being wrong and misdiagnosis. I trust my dogs vet more than these clowns. Whats more is they dont care.
Oct 9th, 2022

From setting foot in to this practice from the reception to dispensary amazing friendly empathic staff. The Doctor the best yet Thankyou I feel positive. Felt at ease all the way through. Regina
Oct 6th, 2022