The Abbeyview Surgery

Used to be an amazing practice but now even the basics are broken. Unable to make an appointment by phone, regardless of the time of day. Press 8 for a call back and to hold your place, doesnt work. Ive been pushed to the walk in centre more times this year than ever before as cannot get to see anyone in practice with my children when poorly and they say to go to a walk in. I cannot speak to anyone to gain a prescription repeat and their online site doesnt work though registered. Primary care? What primary care. The NHS is broken and those whod usually seek care at the first point here cannot, so we go on to break the acutes and walk in services with an ever increasing demand that cannot be met. Absolutely gutted to write this review, sure its the same all over the UK but deeply concerned I or my family cannot access the basic care and treatment we pay our taxes for and need. Melting pot
Mar 28th, 2023

My experience... Terrible such a frustrating place. Bad service all round.
Mar 3rd, 2023

Jan 3rd, 2023

Absolutely terrible. Cannot get an appointment for weeks even though trying online and for a pre booked call .then you get prescribed medicine over the phone, follow up the next day at 1030am on phone for 50 mins waiting for it to be answered, to be told pharmacy has not collected script. Ring back at 4pm and pharmacy still has no script from surgery. Broken process. Waste of time / phone calls. What a terrible service. Utter shambles.
Nov 12th, 2022

Having been privy to a few surgery practices in my life, Abbeyview goes way beyond what I've been used to. The staff are amazingly caring. Given the problems in the NHS we hear about so often (eg. staffing levels and retainment), it is even more surprising that they achieve such a high standard of care. Thank you Abbeyview.
May 5th, 2022