Isenhurst Health Club (Crowborough)

Very good gym
Mar 27th, 2023

Great facilities & staff, but getting too overcrowded.
Mar 13th, 2023

Hard Decision on this one as the gym is well equipped for what you need but I feel the customer service just isnt there and this is my own opinion as a new member who signed up and paid upfront for a whole year. The reason I give a two is that the staff are the ones who make the gym and Im comparing them to others I have been with. 1) Front desk coming in is fine they say hello if there but no follow up talk or asking how long have I been at the gym anything I need etc, 2) I had a deal through my work where I could get PT sessions for free (up to 100) I called the gym who sounded eager but asked me to email, following two emails saying I need to book a PT session quickly I never heard back from them and decided to use another local gym who replied within the day and got me booked on a session that week. 3) my year membership has come to an end recently and I havent had any calls or emails to discuss my renewal, I find this absolutely crazy that a business who rely on members dont follow up on renewals especially ones that pay everything upfront and are brand new to the gym(thats a big piece of business straight away). A gyms members are its lifeline no matter how busy your gym is. Again Im comparing this to other gyms big/small and never had service like this, as Ive said their set up is great but for me the service hasn't been there.
Mar 1st, 2023

Feb 17th, 2023

Jan 26th, 2023