Brook Health Centre

Apr 1st, 2023

The appointments system is a complete and utter joke. I tried to using their online appointment booking tab but it doesn't work. So I thought it would be easy to ring in and book an appointment for next week, only to be told "oh no we can't do that - you have have to call on the same day as the hoped-for appointment - and by the way we don't have any today". Brutal!
Mar 11th, 2023

It used to be a fantastic practice 8 years ago, but over the last 2 years the quality has declined, both in terms of care and appointments and admin. Getting an appointment to see a GP is very difficult and frustrating. If you phone later than 8am, you can forget it for that day, you won't get an appointment even when you get through after the interminable recorded intro message to be no. 25 in line and wait on the phone for 45 minutes. You cannot book an appointment for a future date. That's the NHS these days, November 2022.
Nov 3rd, 2022

I have been with the practice a year and cannot fault them. Always seen in a timely manner. All staff members I have met have been helpful and efficient. The econsult system is a great addition to general practice - quick follow ups and frees up the phones for people who actually need appointments on the day. There is constant bad press around primary care settings adding unnecessary pressures but this is the best GP practice I have ever had. Thank you!
Sep 27th, 2022

Short wait to see a GP
Aug 1st, 2022