Newton Honda

We bought a used 2012 Honda Jazz from Newton back in 2018 and had it serviced there through to 2022. On the positive side, booking services with Newton was always easy, they were generally very helpful and flexible. Office staff are courteous and professional. They have shown willing in trying to resolve ongoing issues with the car, however more on that below. The pricing including service plans seems competitive. The negatives all relate to the actual servicing. We bought a Jazz noting their market-leading reliability. The reality has been far from that and, I suspect, exacerbated by poor servicing - including identifying issues and appropriately replacing parts as necessary. My confidence was particularly undermined during one farcical episode where staff had to consult garage CCTV in order to keep track of which wheels had been rotated to which positions on the car in pursuit of a solution to long-standing slow deflation issues, the result of which was new tyres being placed on the wrong wheels, rotated to the wrong position, to try and resolve the issue which, unsurprisingly was not resolved (subsequently Newton replaced the two remaining used tyres free of charge, but the deflation issue was not resolved until we took it to an independent local garage). Another example. At our last service the rear break discs and pads were replaced. One year later the rear discs have worn razor thin. We've moved house so moved garage. This garage have informed us that there is an issue with sticking rear brake calipers (and low brake fluid levels) which is likely causing the excessive wear. This could cost us approaching 1000 to fix, including new discs, pads, calipers and labour. This is just one example of unexpected costs occurring throughout our car's service history which, as previous, is supposedly the most reliable car around. These costs amount to several thousand pounds in the past 4 years, on an initial purchase price of 6.5k. Based on this, if you feel inclined to have your approved used car serviced at an approved centre for the perceived benefits (as we did) I would think twice, shop around and get some trusted feedback on alternative garages.
Apr 15th, 2023

I've just bought a Hyundai Kona electric. Very happy with the car. Dealt with by Glenn who was excellent. Not pressured to buy and very happy with the experience. Highly recommended.
Mar 30th, 2023

Best choice we made going there for our car..Glenn was so helpful and informative..no rush to make any decisions and we are so happy with the car we purchased..thoroughly recommend Newton Honda.
Mar 20th, 2023

The service was prompt, and the staff was very helpful and pleasant.
Feb 8th, 2023

Jan 31st, 2023