Dawn the Sweep

Very goo customer service, listening customers visions questions and requests well and helps to bring it all in to reality. She is not afraid to think out of the box and to create something totally unorthodox and very special. Customer safety and satisfaction in on her 1st place. Very good quality of work and crafmenship is visible. Honest and fair when dealing with customers as well as reassuring if needed. Will definitely use again and thank you again for the brilliant job done.
Apr 20th, 2023

Positive: Professionalism, Punctuality Services: Stove & fireplace cleaning, Chimney inspections
Mar 6th, 2023

Dawn and Norbert installed an Ecosy+ Hampton 5 insert woodturning stove last week and did an excellent job with good humour. They arrived on time, worked non-stop all day and finished around 6 pm. Various problems arose during the day and were all overcome, including replacing a hearth which did not fit with a beautiful new slate one which Dawn sourced, cut, shaped and polished to the exact size in the front garden. Dawn is extremely knowledgeable and was able to give us an impressive tutorial on getting the best our of our wood burner at the end of the day. We love our new wood burner. Our sitting room has never felt so cosy. Service: Fireplace installations
Jan 8th, 2023

Dawn and sam did a brilliant job yesterday, came nice and early, Dawn helped me remove items from the mantel and moved furniture where needed, they placed plastic coverings over everything and dust sheets over the floor and hall way, Dawn and sam took out the old small open fireplace we were using, knocked out the smaller inlet revealing the back bricks of the fireplace and removed all the rubble. Explained what needed to be done as the opening wasnt big enough at the front respectfully & carefully cut around the existing tiles to make the opening big enough for the inset wood burner to be fitted. Thankfully there was minimal damage considering tiles are so fragile and unpredictable, I was extremely impressed with the outcome. Once the flue had been installed, the fire was fitted, we had a chat about the finishing touches to the seal around the edges of the inset frame due to the tiles being uneven, given a few really nice impressive ideas, But I was very happy to just have the sealant put round as it matched the grout, clearing away the dust covers, Dawn was wanting to use the hoover, as they leave the job as clean as they found it, I declined as They had been with me since 8 and it was late afternoon, and I was very happy to do the dusting and hoovering at my leisure, Dawn sat and showed me how to work the fire for best results. Nothing was too much trouble for them both I was very happy indeed. Seeing as I was just going to have a sweep of the chimney but was concerned that it needed a flue as gas fires being used over the years had dried out the chimney damaging the mortar, the conversation with Dawn went to possible inset fire to rather having a full opening up of the fireplace and freestanding wood burner, Cant stress enough how pleased I am with the result, warms the room lovely Dawn with Debbie had installed a wood burner and slate hearth for us nearly 8 years ago in our back room, the fire place was already finished so no rubble and minimal mess, Dawn had come and seen the work Id already done opening up the full fireplace and talked me through what had to go in place at the back of the fireplace to make it fireproof for the wood burner to be fitted, again a beautiful job done back then, its still going well. I would highly recommend Dawn to everyone she and her co worker when installing are very professional all paperwork is done she is very knowledgeable and helpful she loves her job and its very hard work. Thank you so much Dawn and Sam xx Services: Rain cap installation, Chimney flue cleaning, Fireplace installations, Chimney cleaning
Jan 24th, 2023

Positive: Professionalism, Punctuality Service: Chimney inspections
Dec 8th, 2022