DFS Sidcup

Extremely poor service. They are fraudulent. Delivered faulty sofas denied to refund and for repair giving me three weeks time to fix it. Very rubbish service
Apr 28th, 2023

We always seem to end up buying our furniture from here so they must be doing something right lol.
Apr 7th, 2023

STAY CLEAR from this store and company! Terrible customer service, no regard for customer care and zero communication between them and warehouses /suppliers. Better off going to the suppliers such as Dwell or other brands. Not only is it expensive but you think youre getting a quality product for a big price when thats not the case. Other alternatives are far better. My order was messed up without even me being contacted and I would have been left without furniture if I did not contact DFS for an update almost a week after it was due. Trust me when I say stick to IKEA or sofology. Terrible.
Mar 14th, 2023

Avoid at all costs if I could give 0 stars I would! Ordered 4k worth of sofas in august which were delivered faulty in November I contacted DFS straight away they sent someone out to look who immediately agreed the sofa looked about a year old the leather was really saggy and the sofa was creaking he said the bottom half of the sofa needed to be replaced I then noticed the 3 seater was not lining up when not reclined and there was a huge gap between the seats and it also started creaking I once again called DFS they stated someone would be in touch no one ever called me so I chased this up by this time my 2 seater was now also sagging at the back and looked about 5 years old I told DFS I wanted a refund and they needed to collect the sofas! The store then rang offering me 10% back if I kept them which I refused they then offered me to choose new ones I went into store and chose a sofa by the following day I decided I didnt want to proceed and cancelled the order as I was worried the same thing would happen again snd didnt want the stress I then went into store for a refund and was told this could take up to 28 days which I pointed out was illegal and by law they have a maximum of 14 days.. my sofas have been collected and no refund has been processed so I now have no sofas and am 4k out of pocket if I dont get my refund by Saturday I will be reporting you to trading standards and Ill also be going into store to speak to the manager Ill also be telling every potential customer that I encounter whilst Im there what you have done and showing pictures of my faulty sofas! Totally unacceptable it takes minutes if that to issue a refund you are deliberately withholding my money for absolutely no reason! Disgusting company you were quick enough to take my money but are in no rush to give it back! the stress and upset this has and continues to cause me is unbelievable! Update after 4 weeks of constant chasing visiting the store and calling almost every day I got the refund a partial refund to my card then a cheque for the rest even though we paid cash! No apologies no nothing please avoid them!
May 3rd, 2023

Very impressed with DFS furniture store Sidcup.( Tuesday 4/4/23 afternoon). We (my wife and I) will certainly return with the intent to view and eventually purchase in the near future. DFS Sidcup is a very clean, hygenic, spacious, modern, airy, well lit store embracing a relaxed atmosphere as you enter and browse around its very organised layout of furniture - displayed before you across a large ground floor space. The entrance...a large glass door and suitable disabled entrance, and also has a convenience inside for the disabled. The flooring is safely smooth with wide walkway avenues to view the furniture. Here, an excellent range and choice of indoor furniture of many various ranges and chic modern styles stand before you. You may also find a well marked - tagged bargain here showing a price reduction, an observation we noticed during our visit. The furniture caters mostly for living room/ lounge accommodation with ample choice of many different makes and colour ranges to suit pairing with additionally luxurious materials to choose from. But very significantly, the staff very polite and helpful. A very special mention to Helen who was so friendly, polite, professional, and caring with an aim to please with your needs. Helen was very knowledgeable in helping us with our selection to choose and answered any questions put to her...well done and thanks SO very much Helen, you are a true representative and major member of staff to DFS. The company should be very proud of you of any sales made on your behalf given with your expertise and warm charming friendly guidance and personality! Best regards and we will return with a purchase... or two ...after our first visit of viewing this delightful furniture store in Sidcup. Access to the site via A20 slip road for Ruxley Foots Cray turn off. A safe large tidy car park (with disabled parking spaces conveniently close to the store entrance) awaits you on your visit. Today, a weekday Tuesday afternoon, was quite and a good time to visit if you have a spare moment. Best regards, Patricia & Chris.
Mar 30th, 2023