DFS Crawley

Mar 12th, 2023

Dec 31st, 2022

Tyler was fantastic and explained our options very well. Superb customer care
Nov 15th, 2022

An absolute joke. Ordered 2 sofas and 1 bed. Been told that the delivery time will be 12 weeks for sofa, 9 weeks for the bed just at the very end not even bothering to say is not even made by them. I thought would still be on time for Christmas so is fine. I had the old sofa anyways. Got a call on the 11th week to book my delivery. Great! When I asked, I have been told is for the sofas only. When I started asking questions, they referred me to their 'delivery partner'. Called the so called 'delivery partner' whom told me they never got an order from DFS for my details. Going back to DFS, I have been told that the problem is been raised and I should get a call back from their colleagues within next 72h with an update.168h passed so I decided to call them as maybe they were too busy to find my bed. I have finally been told the truth that the order has never been placed actually and my new delivery estimation date is 12th of January 2023 so thats another 12 weeks away from the ORIGINAL date of delivery.I asked the lady on the phone for a solution as this is ridiculous already. She told me she will raise it to the managers and come back to me as soon as possible. Sure they did not! Is more than 5 days since last conversation. Merry Christmas and a happy new year. Sleeping on the floor.
Nov 9th, 2022

Very helpful, non pushy and knowledgeable sales person. Bought 2 sofas.
Oct 2nd, 2022